Contact

Need help with the New Build Owner's Kit? Email nboksupport@gmail.com and we'll help with any question about your purchase, your download or your files.

So we can find your order quickly, please include your order number and the email address you used at checkout. Please don't send payment card details, identity documents or your building contract.

Download help

Having trouble opening or setting up your files? Start with our Download help guide, which covers opening the ZIP file, setting up the workbook and using the PDFs.

If you're still stuck, email nboksupport@gmail.com and tell us what's happening, which device you're using and which file is affected.

Refunds

To request a refund under our 30-day money-back guarantee, email nboksupport@gmail.com within 30 days of your purchase. Include your order number and the email address used at checkout so we can locate your order.

See our Refund policy for full details.

Building and contract questions

The New Build Owner's Kit provides general information and practical tools for homeowners. We can't give individual building, inspection, legal or contract advice.

For advice specific to your build or circumstances, please speak with an appropriately qualified professional. The State & Territory Notes included with the kit list the official regulator, home warranty scheme and dispute body for your state or territory.

We can help with questions about the kit, your order and your files.