30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on purchases of the New Build Owner’s Kit. If you are not satisfied with your purchase, contact us within 30 days of your purchase date at nboksupport@gmail.com with your order details.
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Digital Products
Our products are supplied digitally and are available for download after purchase. There is no physical product to return.
We may request information reasonably necessary to locate and verify your order before processing a refund.
Australian Consumer Law
Our refund policy operates in addition to any rights you may have under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
If you experience a problem accessing your purchase or believe the product does not match its description, contact nboksupport@gmail.com.
Digital Delivery Policy
New Build Owner’s Kit sells digital products only. No physical products are shipped.
After successful payment, customers will receive access to their purchased digital files through the download method provided after checkout and/or by email.
Digital products are generally available immediately after successful payment. In some circumstances, delivery may be delayed due to payment processing, technical issues or email filtering.
If you have completed your purchase but cannot access your files, check the email address used when placing your order and your spam or junk folder.
If you still cannot access your purchase, contact nboksupport@gmail.com with your name and order number. We will make reasonable efforts to resolve digital delivery issues promptly.
Terms of Service
These Terms of Service apply to purchases made through New Build Owner’s Kit.
By purchasing or downloading our products, you agree to these terms.
1. Digital Products
Products sold through this website are digital resources unless expressly stated otherwise. No physical product will be shipped.
2. Personal Use
Unless otherwise stated, your purchase provides you with a personal, non-exclusive and non-transferable licence to use the supplied materials.
You may download, save and print copies for your own personal use.
You must not resell, redistribute, reproduce for commercial purposes, upload, share or otherwise make the files available to other people without our written permission.
3. General Information and Professional Advice
The information contained in our products is provided for general informational and organisational purposes.
Our products are designed to assist homeowners with documenting, organising and checking aspects of their building project.
They do not constitute professional building inspection, engineering, architectural, financial or legal advice and are not a substitute for advice or inspections from appropriately qualified professionals.
Building requirements, contractual obligations, regulations and processes may vary depending on your state or territory, property, builder, contract and individual circumstances.
You are responsible for obtaining appropriate professional advice where necessary.
4. Accuracy and Updates
We take reasonable care when preparing our resources. However, building regulations, standards, legislation, government guidance and industry practices may change.
We do not guarantee that all information will remain current indefinitely.
5. Intellectual Property
Unless otherwise stated, all original content, checklists, templates, worksheets, graphics and other materials supplied through New Build Owner’s Kit remain our intellectual property.
Purchasing a product gives you permission to use the materials in accordance with these terms. It does not transfer ownership of the intellectual property to you.
6. Payments
Prices are displayed in Australian dollars unless otherwise stated. Payment must be successfully completed before access to paid digital products is provided.
7. Refunds
Refund requests are handled in accordance with our Refund Policy and applicable Australian Consumer Law.
8. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded.
9. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be published on our website.